Quality management and quality assurance at Hanse Survey
As shipping experts, we have developed a quality management system, which is continuously adapted to the constantly changing market of shipping and, above all, follows a customer-oriented approach. For the continuous improvement of our quality management and for quality assurance, our employees receive regular further education and training. In accordance with the standard: DIN EN ISO 9001, the quality management system of our company is subjected to a strict and comprehensive annual audit by DNV (Det Norske Veritas), a member of the most important association of classification societies (IACS). Accordingly, Hanse Survey is certified for the area of “Maritime Surveys and magnetic compass adjustment and inspection”.
What is quality management?
Quality management comprises the systematic planning and control of processes in terms of their quality. It includes all measures and activities aimed at maintaining and improving the quality of our products and services in order to work as efficiently, smoothly and error-free as possible. Our processes are customer-oriented so that they meet the requirements of the client.
What is the goal of good quality management?
The focus of our QM is to systematically set standards for our work processes and structures and to continuously improve them. Clear communication and “short paths” within the company are an integral part of this, which leads to work being carried out efficiently, and consistently. Our quality assurance is additionally supported by standardised and tested methods. These tools include an extensive list of in-house developed templates for the respective services (e.g. survey reports), which form a minimum standard in reporting, as well as our proven system for managing past projects and assignments.
How Hanse Survey lives out quality management.
In addition to compliance with DIN EN ISO 9001, Hanse Survey promotes a working atmosphere in which employees learn from each other and continue their education. Newly acquired knowledge and experience is shared within the company. Through this exchange of information, the level of knowledge about the quality standard of our services is always guaranteed to improve. At the same time, we rely on standardisation through digitalisation in our documentation and data processing. In addition, we “live” a system of mutual control and assurance (dual control principle) in the Hanse Survey company. Through this proven system, we ensure that our reporting demonstrates the highest possible level of quality while at the same time being free of errors.
Quality assurance according to DIN EN ISO 9001
Our quality management system is based on following principles: